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Antelope Valley College |
| About Antelope Valley College (AVC): | Antelope Valley College is a mid-size community college located in Lancaster, CA, with an enrollment of 15,000 students. |
| Started Using FATV: | 2007 |
| AVC's Challenges: |
1. Staff overwhelmed with answering repetitive questions 2. Text based resources not effective for student understanding of financial aid 3. Need to improve effectiveness of orientation and outreach programs 4. Difficult to track student learning outcomes (SLO.s) |
| AVC's Results with FATV: |
1. Over 60,000 student questions have been answered by AVC.s self-service FATV subscription. 2. AVC reduced the volume of printed FA publications it orders annually based on the results of their FATV service. 3. In a 2008 survey conducted by AVC over 95% of students indicated that FATV was an effective.and enjoyable.format to learn about financial aid. 4. The FA department is now able to track SLO.s with the monthly data topic and usage reports provided by their FATV service. |
| Comments: | “The added savings of reducing the cost associated with my staff answering repetitive questions combined with the reduced need and cost of printed materials FATV paid for itself within the first year! FATV is a need-to-have given today's demand for financial aid” – Sherrie Padilla, Financial Aid Director, Antelope Valley College |
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